Preliminary Terms of Service

These terms are subject to change during our development phase. Final terms will be established before platform launch and user registration opens. Questions? Contact us

Terms of Service

These terms govern your use of Q-Academy's integrated learning management, telemedicine, and electronic health records platform.

Last updated: December 22, 2024•Effective: December 22, 2024

Agreement Summary

By using Q-Academy, you agree to these terms. Here's what this means in simple terms:

We Provide Services

Educational and healthcare technology platform for special needs students

You Use Responsibly

Follow rules, respect others, and protect student privacy and safety

We Protect Privacy

Your data is secure and used only for educational and healthcare purposes

1

Acceptance of Terms

Welcome to Q-Academy! These Terms of Service ("Terms") constitute a legally binding agreement between you and Q-Academy regarding your use of our integrated learning management, telemedicine, and electronic health records platform and related services (collectively, the "Services").

By Using Q-Academy, You Agree To:

  • • Be bound by these Terms and our Privacy Policy
  • • Comply with all applicable laws and regulations
  • • Use the Services for their intended educational and healthcare purposes
  • • Respect the privacy and safety of all users, especially minors

Who Can Use Q-Academy

Our Services are available to:

  • Educational Institutions: Schools, special education centers, and learning facilities authorized to serve students with special needs
  • Healthcare Providers: Licensed physicians, therapists, and healthcare professionals specializing in special needs care
  • Students: Individuals enrolled in participating educational programs (with parental consent if under 18)
  • Families: Parents, guardians, and family members of enrolled students
  • Administrators: Authorized personnel managing institutional accounts

Age Requirements

Users under 18 years of age must have explicit parental or guardian consent to use Q-Academy. Parents and guardians are responsible for supervising their child's use of the platform and ensuring compliance with these Terms.

2

Description of Services

Q-Academy provides an integrated platform combining educational technology with healthcare management specifically designed for students with special needs, their families, educators, and healthcare providers.

Learning Management System

  • • Personalized learning activities
  • • Progress tracking and analytics
  • • IEP goal management
  • • Family-teacher communication
  • • Accessibility-focused design

Telemedicine Platform

  • • Secure video consultations
  • • Remote therapy sessions
  • • Specialist network access
  • • Appointment scheduling
  • • Prescription management

Electronic Health Records

  • • Secure health data storage
  • • Care coordination tools
  • • Progress reporting
  • • Medical history tracking
  • • HIPAA-compliant security

Service Availability

Q-Academy services are available through multiple platforms:

Mobile Application

iOS and Android apps for students and families

Desktop Application

Windows and macOS apps for educators

Web Platform

Browser-based access for healthcare providers

Service Level Commitment

We strive to provide reliable, accessible services with 99.9% uptime availability. Our platform includes offline capabilities to ensure continuity of educational services even during connectivity issues.

Support Hours:
24/7 emergency support
Business hours: 8 AM - 6 PM PHT
Response Times:
Critical issues: < 2 hours
General support: < 24 hours
3

User Accounts & Responsibilities

Account Registration

To access Q-Academy services, you must create an account by providing accurate and complete information. You are responsible for:

  • Account Security: Maintaining the confidentiality of your login credentials and notifying us immediately of any unauthorized access
  • Information Accuracy: Ensuring all provided information is current, accurate, and complete
  • Account Activity: All activities that occur under your account, whether authorized by you or not
  • Role Verification: Providing appropriate credentials and certifications for your designated role (educator, healthcare provider, etc.)

User Roles and Permissions

Role Responsibilities Data Access
Students Complete assigned activities, participate in sessions, follow platform rules Own learning data and progress
Parents/Guardians Supervise child's use, provide consent, communicate with educators Complete child's educational and health records
Teachers Create activities, monitor progress, maintain professional standards Assigned students' educational data
Healthcare Providers Provide care, maintain confidentiality, follow medical ethics Authorized patients' complete health records
Administrators Manage institutional accounts, ensure compliance, oversee usage Institution-wide data and analytics

Professional Standards

All healthcare providers and educators using Q-Academy must maintain their professional licenses and follow applicable professional standards and codes of ethics.

  • • Healthcare providers must maintain valid medical licenses
  • • Educators must follow applicable teaching standards and certifications
  • • All users must report suspected child abuse or safety concerns
  • • Professional boundaries must be maintained in all interactions
4

Acceptable Use Policy

Permitted Uses

Q-Academy may be used for:

Educational Purposes

  • • Creating and completing learning activities
  • • Tracking academic progress and achievements
  • • Developing and implementing IEPs
  • • Communication between educators and families
  • • Generating educational reports and assessments

Healthcare Purposes

  • • Conducting telemedicine consultations
  • • Managing patient health records
  • • Coordinating care between providers
  • • Monitoring therapy progress
  • • Providing remote healthcare services

Prohibited Activities

The following activities are strictly prohibited:

Security and Privacy Violations

  • • Sharing login credentials or unauthorized access attempts
  • • Attempting to bypass security measures or access controls
  • • Disclosing confidential student or patient information
  • • Using the platform for unauthorized data collection
  • • Introducing malware, viruses, or malicious code

Content Violations

  • • Posting inappropriate or offensive content
  • • Sharing copyrighted material without permission
  • • Creating false or misleading information
  • • Harassment or bullying of any kind

System Abuse

  • • Excessive use that impacts system performance
  • • Automated data scraping or extraction
  • • Reverse engineering or decompiling software
  • • Commercial use outside of approved purposes

Content Standards

All content shared on Q-Academy must meet these standards:

  • Educational Appropriateness: Content must be suitable for the educational environment and age-appropriate for students
  • Professional Standards: All communications must maintain professional boundaries and appropriate language
  • Accuracy: Health and educational information must be accurate and evidence-based
  • Privacy Respect: Content must not violate student or patient privacy rights
  • Cultural Sensitivity: Content should be respectful of diverse backgrounds and abilities

Reporting Violations

If you observe any violations of this Acceptable Use Policy, please report them immediately to our support team at support@q-academy.ph or through the platform's reporting feature.

Consequences: Violations may result in account suspension, termination of services, and in serious cases, reporting to relevant authorities.

5

Privacy & Security

Privacy Commitment

Q-Academy is committed to protecting the privacy and security of all users, especially students with special needs. Our privacy practices are governed by our comprehensive Privacy Policy and comply with applicable laws including HIPAA, FERPA, and Philippine data protection regulations.

HIPAA Compliance

Full compliance with healthcare privacy regulations for medical data protection

FERPA Aligned

Educational privacy protections for student records and academic information

Local Compliance

Adherence to Philippine Data Privacy Act and local regulations

Data Protection Measures

Encryption

All data is encrypted using AES-256 encryption at rest and TLS 1.3 for data in transit

Access Controls

Role-based access permissions ensure users only access appropriate information

Audit Logging

Comprehensive logs track all data access and modifications for security and compliance

Your Privacy Rights

You have rights regarding your personal information, including access, correction, deletion, and portability. For complete details, please review our Privacy Policy.

View Privacy Policy →
6

Payment & Subscription Terms

Service Plans

Q-Academy offers various service plans to meet different institutional and individual needs:

Free Trial

  • • 30-day full access trial
  • • Up to 10 students
  • • Basic features included
  • • Limited support

Institutional Plans

  • • School-wide licensing
  • • Unlimited students
  • • Full feature access
  • • Priority support

Family Plans

  • • Individual family access
  • • Multiple children support
  • • Home learning features
  • • Standard support

Payment Terms

Billing Cycles

Subscriptions are billed monthly or annually in advance. Annual subscriptions receive a discount.

Payment Methods

We accept major credit cards, bank transfers, and institutional purchase orders.

Taxes

Applicable taxes will be added to subscription fees as required by law.

Cancellation and Refunds

Cancellation Policy

  • • You may cancel your subscription at any time
  • • Cancellation takes effect at the end of the current billing period
  • • No prorated refunds for partial months
  • • Free trial can be cancelled without charge

Refund Policy

  • • 30-day money-back guarantee for new subscriptions
  • • Refunds for service outages exceeding SLA commitments
  • • Institutional customers may have custom refund terms
  • • Processing time: 5-10 business days

Price Changes

We reserve the right to modify subscription prices with 30 days advance notice. Price changes will not affect your current billing period but will apply to subsequent renewals. You may cancel your subscription before the price change takes effect.

7

Intellectual Property

Q-Academy Platform Rights

The Q-Academy platform, including all software, applications, content, features, and functionality, is owned by Q-Academy and protected by intellectual property laws. This includes:

  • Software and Applications: All code, algorithms, and technical implementations
  • Educational Content: Learning activities, assessments, and instructional materials
  • User Interface: Design, layout, and user experience elements
  • Trademarks: Q-Academy name, logos, and branding materials
  • Documentation: User guides, training materials, and technical documentation

User Content Rights

Content You Create

You retain ownership of content you create using Q-Academy, including:

  • • Educational materials and activities
  • • Student work and assessments
  • • Medical notes and observations
  • • Custom reports and documents

License to Q-Academy

By using our platform, you grant Q-Academy a limited license to:

  • • Store and process your content
  • • Display content to authorized users
  • • Provide technical support services
  • • Ensure platform functionality

Copyright Compliance

DMCA Compliance

Q-Academy respects intellectual property rights and complies with the Digital Millennium Copyright Act (DMCA). If you believe content on our platform infringes your copyright:

  • • Send a written notice to copyright@q-academy.ph
  • • Include specific identification of copyrighted work
  • • Provide location of allegedly infringing content
  • • Include your contact information and good faith statement

Third-Party Content

Q-Academy may include or link to third-party content, services, or applications. Such content is the property of its respective owners and may be subject to separate terms and conditions.

  • • We do not claim ownership of third-party content
  • • Use of third-party content may require separate agreements
  • • We are not responsible for the availability or accuracy of third-party content
  • • Third-party content does not represent Q-Academy's views or opinions
8

Termination

Termination by You

You may terminate your use of Q-Academy at any time by:

  • Account Cancellation: Cancelling your subscription through your account settings
  • Contact Support: Contacting our support team to close your account
  • Written Notice: Providing written notice for institutional accounts

Upon termination, your access to the Services will cease at the end of your current billing period. You remain responsible for all fees incurred prior to termination.

Termination by Q-Academy

We may suspend or terminate your access to Q-Academy if:

Immediate Termination

  • • Violation of these Terms of Service
  • • Breach of Acceptable Use Policy
  • • Fraudulent or illegal activity
  • • Threat to student or user safety
  • • Unauthorized access attempts

Termination with Notice

  • • Non-payment of fees (30-day notice)
  • • Repeated policy violations (warning system)
  • • Discontinuation of services (90-day notice)
  • • Failure to maintain required credentials

Effects of Termination

Immediate Effects

  • • Access to Q-Academy services will cease
  • • Active sessions will be terminated
  • • Billing will stop (except for outstanding amounts)
  • • Account permissions will be revoked

Data Handling

  • • 30-day grace period for data export
  • • Critical health/education data preserved longer
  • • Personal data handled per Privacy Policy
  • • Backup data retained per retention policies

Data Export

Before account termination, you may export your data using our data export tools. We provide standard formats (PDF, CSV, JSON) for most data types.

Important: After the grace period, data may be permanently deleted according to our retention policies and legal requirements.

Additional Legal Terms

Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, Q-ACADEMY SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, OR OTHER INTANGIBLE LOSSES, RESULTING FROM YOUR USE OF THE SERVICES. OUR TOTAL LIABILITY SHALL NOT EXCEED THE AMOUNT PAID BY YOU FOR THE SERVICES IN THE 12 MONTHS PRECEDING THE CLAIM.

Disclaimers

  • Medical Advice: Q-Academy does not provide medical advice. All healthcare services are provided by licensed professionals.
  • Educational Outcomes: While we strive to provide effective tools, we cannot guarantee specific educational outcomes.
  • Technical Issues: We work to maintain service availability but cannot guarantee uninterrupted access.
  • Third-Party Services: We are not responsible for the performance or content of integrated third-party services.

Governing Law and Disputes

These Terms are governed by the laws of the Republic of the Philippines. Any disputes arising from these Terms or your use of Q-Academy shall be resolved through:

  1. 1. Good Faith Negotiation: Initial attempt to resolve disputes through direct communication
  2. 2. Mediation: Non-binding mediation if negotiation fails
  3. 3. Philippine Courts: Legal proceedings in appropriate Philippine courts if other methods fail

Changes to Terms

We may modify these Terms from time to time. When we make changes, we will:

  • • Post the updated Terms on our website with a new effective date
  • • Notify users via email or platform notification for material changes
  • • Provide 30 days notice for significant changes
  • • Allow you to terminate your account if you disagree with changes

Contact Information

If you have questions about these Terms of Service, please contact us:

Email: support@teacherq.academy
Phone: (+63) 926-230-9684
Address: Cagayan de Oro City, Northern Mindanao, Philippines

Ready to Get Started?

By creating an account, you agree to these Terms of Service and our Privacy Policy. Join thousands of educators, healthcare providers, and families using Q-Academy.